How to make a complaint

We aim to provide an excellent service to all our customers. However, we know that on occasion things can go wrong. So, if you are unhappy with the service provided by us and wish to complain, please let us know.

You can make contact in writing (post or email) or by telephone. The contact details are:

Complaints Manager
Benchmark Capital
Broadlands Business Campus
Langhurst Wood Road
Horsham
West Sussex
RH12 4QP

Tel: 01403 334455
Email: complaints@benchmarkcapital.co.uk

How we will handle your complaint

• We will promptly acknowledge receipt of your complaint in writing.
• We will impartially and thoroughly investigate your complaint.
• We will keep you updated on the progress of our investigation.
• We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible and explain the next steps that you can take.

Financial Ombudsman Service